My Honest Review of the Hotel Collection Pro Stick & HVAC Scent Diffuser
Hotel collection Double Presidential Scent Diffuser For over 6000sq ft. spaces.
While managing one of my clients NFL Homes… I had to install an HVAC system that makes your home smell like a 5star luxury hotel. I had to have it installed but I wanted to see how hard or easy it it is to install it so… I took my very capable husband with me & we went & installed the system. The install was simple enough.
No we did research a bit before this purchase… this guy will make you but the ststem… he is entertaining:
I looked for easy to follow videos for setup & the only one for there diffuser installation by Hotel Collection was:
Not It was time to setup the scheduling settings. which tell it when to go on & off.
Hotel Collection didnt have a single video on Youtube. 😳 the only one I found was not created by Hotel Collection. 🚩 So in case yoru looking for the same check this video that shares how to setup the system:
https://youtu.be/kPPke6JvVEg?si=FCj3Tj2UIp8kQUn_ Big thanks to Brilliant Scents for a thorough video.
this system so far seems fine & I thank god for that…. It runs thru old really fast & I only have the system on when my client is home from training simnce he plays pro football in an another city.
The one I choose was the Home Collection DOUBLE PRESIDENTIAL SCENT DIFFUSER. It was roughly $1500 on sale for $1000. The oil was MY WAY INSPIRED BY: 1 HOTEL®, MIAMI BEACH $160 on sale for $130.
So to ensure I could test out the stick diffusers for my clients that are interested I ordered my own Stick Diffuser to try out. I choose the STUDIO PRO SCENT DIFFUSER (Star Wars theme- gold color). I wanted the MY WAY INSPIRED BY: 1 HOTEL®, MIAMI BEACH $54.95 . I accidentally forgot to add the oil in the order from Hotel collection so I had to find it locally but it is not sold anyway in Dallas Tx. Locally. So I ran to Amazon & I did find it. I finally decided on a 3 pack from Amazon from a Hotel Collection store & paid for Rush Shipping to get it the next day…. $164.00 for 3 small bottles of oil.
The Hotel Collection folks were giving me a free gift with the order….. which I thought….. would be a sample oil …..& it wasn’t. it was actually a $50 gift card that I paid $15 for. Talk about sneaky……So after the oil arrived I started using the Studio Pro Diffuser with the Pro Diffuser Pod inside the Star Wars Diffuser & it smelled absolutely amazing… after a week or two of use of only 1-2 days a week runtime the diffuser started to leak inside itself wasting all this expensive oil.
Then the diffuser just stopped working all together. I did some troubleshooting per the Hotel Collection Instructions it still would not reset & work as it should. After being sooo disappointed cause I really wanted it to work……I was forced to contact support.
I called customer service & like most of all the review say … their customer service is terrible, which is unfortunate. but true. I had the same experience that a lot of others have had. On the Hotel Collection website it was all great reviews…. but when I researched a bit more on Google & Amazon the truth came out…. take a look below.
Hotel Collection Star Wars Pro Diffuser
I messaged support & got no where with that so I went to the website to request a replacement or refund & that seem to be taking forever but today I received and email stating that I wanted a refund I had to have the diffuser returned by 12/31/24 which is only 4 days from now. I also have to pay for the return shipping. So at least I have that in writing in case I need to call my bank to dispute the charges.
Once I ship the broken diffuser back to them & get my refund I will confirm for you all. So you can make you own decision but I wanted to share what my experience was like with Hotel Collection / Aroma 360 who is the same company . Great oil but the stick diffuser is faulty & the customer service is even worse.